Update Rollup 9 for Microsoft Dynamics CRM 4.0 resolves the following issues that were not previously documented in a Knowledge Base article:
• When a user runs code that uses the RetrieveAllChildUsersSystemUserRequest method to find the direct reports of another user, you receive the following error message:
The value passed for ConditionOperator.In is empty.
This problem occurs if the user who runs the code is not a manager.
• After you import customizations from Microsoft Dynamics CRM Online to Microsoft Dynamics CRM 4.0, Microsoft Dynamics CRM 4.0 incorrectly uses the SystemUser entity form that is used in Microsoft Dynamics CRM Online.
• Assume that you use Microsoft Dynamics CRM 4.0 in the Internet-Facing Deployment (IFD) mode. When you export data from Microsoft Dynamics CRM 4.0 to an Microsoft Excel worksheet as a dynamic worksheet, a PrimaryKey column of entities is not exported to the Excel worksheet. For example, when you export contacts to an Excel worksheet, the ContactId column is not exported to the Excel worksheet.
• Assume that you enable the Secure Sockets Layer (SSL) setting in Internet Explorer 6. When you use Internet Explorer 6 to run Microsoft Dynamics CRM 4.0, you receive the following security warning message:
This page contains both secure and nonsecure items.
This problem occurs when you create a new report or when you run the Duplicate Detection function.
• Consider the following scenario:
o You run a mail merge process for marketing e-mail messages in the Microsoft dynamics CRM 4.0 client for Outlook.
o The merged e-mail message is addressed to a lead.
o In this e-mail message, you specify an unsubscribing link so that the lead can unsubscribe the marketing materials.
In this scenario, Microsoft Dynamics CRM 4.0 does not consider the unsubscribing request when the lead sends an unsubscribing e-mail message by clicking the link.
• Assume that you use the InvalidPluginExecutionException handler in a custom plug-in and you specify a custom exception message for the handler. When you upload an attachment to a Microsoft Dynamics CRM record, you receive the following exception message:
File Could Not Be Uploaded.
You expect to receive the custom exception message that you specified.
• Consider the following scenario. You select to use the Custom option when you install Microsoft Dynamics CRM 4.0. Then, you click Next, you click Back, and then you select to use the Typical option to install Microsoft Dynamics CRM 4.0. In this scenario, the Platform Server role is deleted when you run the Repair process during the installation of Microsoft Dynamics CRM 4.0.
• Consider the following scenario:
o You use a domain account for the CRMAppPool application pool.
o You enable the Microsoft Dynamics CRM tracing.
In this scenario, the following error message for the domain account is logged in the Application log several times:
User Was Not Found.
• Assume that you use the ISO-2022-JP encoding for POP3 e-mail messages. When the Microsoft Dynamics CRM E-Mail Router tracks an e-mail message, you notice garbage characters in the e-mail message.
• Consider the following scenario:
o You create a workflow to send an e-mail message that uses an e-mail template.
o The template contains HTML code.
o You run the workflow.
In this scenario, the e-mail message is displayed as plain text without HTML code.
• When you include the address of a recipient in an e-mail message by using single straight quotation marks (''), the e-mail message cannot be tracked in Microsoft Dynamics CRM 4.0.
• When you use a lookup field to update a record in an entity form, the corresponding note information does not appear in the entity form.
• If you block the ActiveX control by using the CLSID value "{00000000-0000-0000-0000-000000000000}," you cannot log on to the Microsoft Dynamics CRM 4.0 Web client. Additionally, you are redirected to the following Web page:
http://common/error/unsupportedSecurity.aspx
• You cannot receive all e-mail messages in Microsoft Dynamics CRM 4.0 if the mail server uses a time setting that differs from the time setting that is used by the Microsoft Dynamics CRM E-mail Router.
• The resource name unexpectedly changes to "Selection Rule" after you save a service activity.
• Assume that you create a record in the Phone Call form in Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access. When you change the Direction value of the record, you receive the following error message:
A record with these values already exists. A duplicate record cannot be created. Select one or more unique values and try again.
• When multiple levels of menus are displayed in the Microsoft Dynamics CRM 4.0 Web client, the sub menus are displayed behind the main menus. This problem occurs if you use Microsoft Internet Explorer 8.0.
